top of page
mr.oibaf_a_human_face_half_composed_of_organic_skin_and_half_of_3f09f7f0-6e98-4c77-b76e-58
mr.oibaf_students_and_citizens_learning_in_a_modern_digital_ago_4d665e6a-b1e4-48be-9602-82

Base normativa

  • DSA Art. 21 - Out-of-court dispute resolution

  • DSA Art. 18 - Certified dispute resolution bodies

When

PRELIMINARY REQUIREMENT: YOU HAVE EXHAUSTED THE INTERNAL COMPLAINT Mandatory sequence: Platform decision (removal/ban) Internal complaint (Art. 20 DSA) Complaint rejected or ignored ADR (Art. 21 DSA) If ADR fails: court Exceptions where you can skip the internal complaint

DIRITTI DIGITALI UTENTI ONLINE

Tell us your story

What it is

The right to out-of-court dispute resolution (ADR - Alternative Dispute Resolution) is the right to resort to an independent certified body to resolve disputes with platforms WITHOUT going to court.

It is a middle ground between:

  • Internal platform complaint (often useless)

RIGHT TO OUT-OF-COURT DISPUTE RESOLUTION

bottom of page