Right to contest removals

What it is

The right to contest removal decisions is the right to file a formal internal complaint with the platform when it:

• removes your content (post, video, comment);
• restricts your account (shadowban, limitations);
• suspends your account, temporarily or permanently;
• demonetises your content;
• gives you strikes or warnings.

How the complaints system must work

The internal complaint-handling system has mandatory features.

Accessibility

• A clear form that is easy to find.
• In your language.
• Not hidden in complex menus.

Free of charge

• No cost to file a complaint.
• No premium subscription required.

Mandatory human review

• The complaint is examined by a qualified person.
• Not by an automated algorithm.
• Even if the original decision was algorithmic.

Timeliness

• A reply within a reasonable time.
• As a guide, between 7 and 30 days depending on complexity.

Reasons

• If the complaint is rejected, a clear explanation of why.
• Specific references to the policies breached.

Notice of the outcome

• A written notice (by email or in the app).
• An indication of the next possible steps (ADR, court).

What platforms must tell you

The statement of reasons (DSA Art. 17)

When they remove your content, platforms must send you a notice stating:

• A) the specific reason;
• B) the facts relied on;
• C) whether the decision was automated or taken by a person;
• D) the consequences;
• E) the redress options available to you.

Terms and conditions (DSA Art. 14)

Every platform’s terms and conditions must explain the complaints system (how to appeal, the link to the form, response times) and list the certified ADR bodies available to settle disputes.

For the full picture of transparency obligations see the right to moderation transparency; if the internal complaint is not enough, you can turn to out-of-court settlement.