

RIGHT TO HUMAN INTERVENTION
What it is
The right to human intervention is the right to request that a natural person (not an algorithm) review, supervise, or make a decision when you are subjected to artificial intelligence systems, especially if:
The AI decision has a significant impact on your rights
Do you think the AI decision is incorrect, unfair, or discriminatory?
Situation requires contextual understanding that AI does not have
AI Act Art. 14 requires:
High-risk AI systems MUST be designed with human oversight that allows:
Effective human supervision:
Human can understand AI capabilities/limitations
Human remains aware of automation (no overconfidence)
Human can interpret AI output correctly
Human can decide when NOT to use/follow AI
Human can intervene/interrupt system
Human can override AI decision
Difference with entirely human decisions:
AI Only Decision:
Algorithm decides autonomously
No humans involved
AI output = final decision
AI decision making with human supervision (AI Act requires):
AI provides recommendation/proposal
Human reviews AI output
Human has final decision authority
Human can differ from AI
AI-assisted human decision making:
Human uses AI as a support tool
Human maintains full control
AI does not make decisions
Human supervision levels:
Human-in-the-loop (human in the process):
Every AI decision requires human approval
Human reviews first performance
Maximum control
Human-on-the-loop (human supervises):
AI operates autonomously
Human monitors and can intervene
Intervention when necessary
Human-in-command (human in charge):
Human can deactivate/modify system
Human final responsibility
Strategic control
The AI Act requires at least one of these levels for high-risk systems.
Regulatory basis
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AI Act Art. 14 - Human oversight
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AI Act Art. 13 - Information to users (includes right to human intervention)
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GDPR Art. 22 - Automated decisions (diritto intervento umano)
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Carta Diritti Fondamentali UE Art. 8 - Protezione dati personali
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Carta Diritti Fondamentali UE Art. 21 - Non discriminazione
DIRITTI DIGITALI UTENTI ONLINE
When
HIGH-RISK AI SYSTEMS - Mandatory human intervention
Work and HR:
AI systems for personnel selection:
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CV screening (algorithms that evaluate resumes)
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Candidate ranking (AI scores applicants)
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Automated interviews (AI analyzes video responses)
AI systems for work evaluation:
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Performance monitoring (AI tracks productivity)
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Promotion decisions (algorithms suggest career paths)
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Dismissal (AI recommends terminations)
Banking and Credit:
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Creditworthiness assessment (AI decides if you get a loan)
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Credit scoring (algorithms assign you a score)
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Insurance pricing (AI calculates your premium)
Education:
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School admission (AI selects students)
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Performance evaluation (automated grading)
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Course guidance (AI suggests educational paths)
Public Services:
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Social benefit allocation (AI decides welfare eligibility)
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Public housing assignment (algorithms prioritize applicants)
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Healthcare access (AI triages patients)
RIGHT TO HUMAN INTERVENTION:
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Request human review of the AI decision
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Explain your case to a real person
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Contest the automated decision
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Obtain reconsideration by competent staff