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RIGHT TO HUMAN INTERVENTION

What it is

The right to human intervention is the right to request that a natural person (not an algorithm) review, supervise, or make a decision when you are subjected to artificial intelligence systems, especially if:

  • The AI decision has a significant impact on your rights

  • Do you think the AI decision is incorrect, unfair, or discriminatory?

  • Situation requires contextual understanding that AI does not have

AI Act Art. 14 requires:

High-risk AI systems MUST be designed with human oversight that allows:

Effective human supervision:

  • Human can understand AI capabilities/limitations

  • Human remains aware of automation (no overconfidence)

  • Human can interpret AI output correctly

  • Human can decide when NOT to use/follow AI

  • Human can intervene/interrupt system

  • Human can override AI decision

Difference with entirely human decisions:

AI Only Decision:

  • Algorithm decides autonomously

  • No humans involved

  • AI output = final decision

AI decision making with human supervision (AI Act requires):

  • AI provides recommendation/proposal

  • Human reviews AI output

  • Human has final decision authority

  • Human can differ from AI

AI-assisted human decision making:

  • Human uses AI as a support tool

  • Human maintains full control

  • AI does not make decisions

Human supervision levels:

Human-in-the-loop (human in the process):

  • Every AI decision requires human approval

  • Human reviews first performance

  • Maximum control

Human-on-the-loop (human supervises):

  • AI operates autonomously

  • Human monitors and can intervene

  • Intervention when necessary

Human-in-command (human in charge):

  • Human can deactivate/modify system

  • Human final responsibility

  • Strategic control

The AI Act requires at least one of these levels for high-risk systems.

Regulatory basis

  • AI Act Art. 14 - Human oversight

  • AI Act Art. 13 - Information to users (includes right to human intervention)

  • GDPR Art. 22 - Automated decisions (diritto intervento umano)

  • Carta Diritti Fondamentali UE Art. 8 - Protezione dati personali

  • Carta Diritti Fondamentali UE Art. 21 - Non discriminazione

DIRITTI DIGITALI UTENTI ONLINE

Tell us your story

When

HIGH-RISK AI SYSTEMS - Mandatory human intervention

Work and HR:

AI systems for personnel selection:

  • CV screening (algorithms that evaluate resumes)

  • Candidate ranking (AI scores applicants)

  • Automated interviews (AI analyzes video responses)

AI systems for work evaluation:

  • Performance monitoring (AI tracks productivity)

  • Promotion decisions (algorithms suggest career paths)

  • Dismissal (AI recommends terminations)

Banking and Credit:

  • Creditworthiness assessment (AI decides if you get a loan)

  • Credit scoring (algorithms assign you a score)

  • Insurance pricing (AI calculates your premium)

Education:

  • School admission (AI selects students)

  • Performance evaluation (automated grading)

  • Course guidance (AI suggests educational paths)

Public Services:

  • Social benefit allocation (AI decides welfare eligibility)

  • Public housing assignment (algorithms prioritize applicants)

  • Healthcare access (AI triages patients)

RIGHT TO HUMAN INTERVENTION:

  • Request human review of the AI decision

  • Explain your case to a real person

  • Contest the automated decision

  • Obtain reconsideration by competent staff

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